Privacy Policy
Last updated: 23 July 2026
What we collect
When you create an account, we collect your name, email, phone number, and password (stored as a secure hash, never in plain text). Customers additionally provide delivery addresses and recipient details for each order. Agents additionally provide vehicle details and a face photo captured through their camera at signup, used to verify their identity at login and shown to customers once they accept a delivery.
Biometric data (agent face verification)
Agent accounts require a live-captured face photo. This photo is used for two purposes only: (1) confirming it's really you at login, by comparing a live selfie against your signup photo through a third-party face-matching service, and (2) showing customers who is delivering their order. We do not use this photo for any other form of identification or share it with anyone beyond what's described here.
Payments
Payments are processed by Paystack. We never see or store your full card details — those are handled entirely by Paystack's own secure systems. We store the outcome of a transaction (amount, status, reference) for your order history and receipts.
How we use your information
To create and manage your account, match deliveries with agents, process payments, send status updates (email/SMS), and provide customer support. We don't sell your personal information to third parties.
Who we share it with
An agent assigned to your delivery sees your delivery address, recipient details, and phone number — only what's needed to complete that job. A customer sees the assigned agent's name, phone number, and photo. We share data with service providers who help us operate (payment processing, SMS/email delivery, mapping) only as needed to provide those services.
Your rights
You can request a copy of the personal data we hold about you, ask us to correct it, or request deletion of your account, by contacting us at support@pickandearn.com.ng.
Contact
Questions about this policy or how your data is handled: support@pickandearn.com.ng.